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MADE HER LOOK
TERMS & CONDITIONS

Effective Date: July 21, 2025

OVERVIEW

Welcome to Made Her Look (“we,” “our,” or “us”). By accessing or using www.madeherlook.com (the “Site”) and purchasing our products, you agree to the following terms and conditions. Please read carefully. If you do not agree, please do not use this site.

SECTION 1 - General Use

This site and all content are intended for personal, non-commercial use only. You must be 18 years or older to make a purchase or have parental consent.

SECTION 2 - Intellectual Property

All content including, but not limited to, our brand name, logos, product designs, graphics, custom phrases, and layout is the property of Made Her Look. You may not use, copy, or reproduce any materials without our written permission.

SECTION 3 - Product Descriptions & Custom Items

We create both standard and custom apparel and accessories. While we aim to present products accurately, slight variations in color, placement, or sizing may occur — especially on handmade or made-to-order items.

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Custom Clothing Policy

  • Custom and personalized items are made to order and are FINAL SALE.

  • Please ensure spelling and sizes are correct before submitting.

  • We are not responsible for customer-provided errors once the order is being created.

  • Custom orders typically take 10 – 14 business days to process and ship unless otherwise stated.

SECTION 4 - Pricing & Payments

All prices are listed in U.S. dollars. We reserve the right to update prices or product availability at any time. Payment is required at checkout. Accepted methods include credit/debit cards, apple pay, and secure payment platforms.​

SECTION 5 - Orders Processing & Shipping

  • Orders typically ship within 2 – 5 business days unless made-to-order or custom, in which case production time may extend up to 14 business days.

  • You’ll receive a confirmation email and tracking number when your order ships.

  • We are not responsible for lost or delayed shipments due to carrier issues.

  • We currently only ship within the United States.​

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For more, see our Shipping Policy.

SECTION 6 - Order Cancellations & Modifications

  • Orders cannot be modified or canceled once they’ve entered production.

  • If you need to make a change, contact us ASAP at hello@madeherlook.com and we’ll do our best to assist.

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We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

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You agree to provide current, complete and accurate purchase and account information for all purchases made on our site. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

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For more detail, please review our Returns Policy.

SECTION 7 - Promo Codes & Sales

  • Promo codes must be entered at checkout and cannot be stacked unless otherwise stated.

  • Sale items are final sale and not eligible for return or exchange.

SECTION 8 - User Submissions and Social Media

​Any content (photos, comments, or reviews) submitted via the site, email, or tagged on social media may be used by Made Her Look for marketing and promotional purposes. If you'd prefer your content not be used, email us at hello@madeherlook.com.

SECTION 9 - Customer Responsibilities

  • You are responsible for providing accurate shipping and order details.

  • We are not liable for incorrect addresses or order info submitted at checkout or after items are processed.

SECTION 10 - Limitation of Liability

​We are not liable for any damages or losses related to your use of our site or products. This includes, but is not limited to, indirect, incidental, or consequential damages.

SECTION 11 - Updates to Terms

We may update these Terms & Conditions at any time. Updates will be posted to this page with a new effective date.

If you have any questions or need help, please reach out to us at: hello@madeherlook.com.

SHIPPING POLICY

Bestie just so you know, we’re dedicated to getting your order to you as quickly and seamlessly as possible. Every order is packed with love, care, and probably a millennial jam sesh because we just can't wait for you to make them look. Please review our full shipping policy below:

PROCESSING TIMES

  • In-stock items typically process within 2–5 business days.

  • Custom and made-to-order items (including personalized or limited drops) may take 10–14 business days to process.

  • During high-volume periods (like new drops or sales), processing may take slightly longer, but we’ll always keep you posted.

SHIPPING METHODS & DELIVERY TIMES

We currently ship within the United States only.

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Shipping Method                                                Delivery Cost

Standard (USPS/UPS) 3–5 business days      $6.00 (Free over $75)

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We currently do not offer overnight shipping, but we hope to in the future. We're working on it!

FREE SHIPPING

  • Orders over $75 (before taxes and discounts) ship for free via Standard Shipping.

  • This automatically applies at checkout—no code needed.

MADE-TO-ORDER & CUSTOM ITEMS

Please allow 10 – 14 business days for all made-to-order or custom designs to be produced and shipped. These pieces are made in house with love and are absolutely worth the wait.

TRACKING YOUR ORDER

Once your order ships, you’ll receive an email with your tracking number. If you don’t see it, check your spam folder or email us at

hello@madeherlook.com. 

SHIPPING DELAYS & DISCLAIMERS

  • We are not responsible for shipping delays caused by carriers, weather, or incorrect addresses.

  • Once your package leaves our hands, it’s literally in the hands of USPS/UPS, but we’ll do what we can to help if anything comes up.

  • If a package is marked delivered but you haven’t received it, please contact the shipping carrier first, then reach out to us so we can assist.

WRONG ADDRESS?

Mistakes happen! If you accidentally enter the wrong shipping address, please email us at hello@madeherlook.com ASAP. If your order hasn’t shipped yet, we’ll correct it.

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If your package is returned to us due to an invalid or incomplete address, you’ll be responsible for the cost of reshipping.

INTERNATIONAL SHIPPING

​We’re not shipping internationally just yet but it’s coming! If you’d like us to ship to your country, let us know at hello@madeherlook.com so we can keep you updated.

QUESTIONS?

​We got you. Just email us at hello@madeherlook.com, and we’ll be happy to help.​

REFUND POLICY

At Made Her Look, every piece is designed to be scroll stopping and head turning; a true "where'd you get that?" moment, but if something isn’t quite right, we’ve got you. Below is everything you need to know about returns, refunds, and exchanges.

WHAT CAN BE RETURNED

We accept returns for non-custom, non-made-to-order items within 14 days of delivery.

To be eligible:

  • Items must be unworn, unwashed, and in original condition

  • Must be returned in original packaging (if applicable)

  • Return must be initiated within 14 days of delivery

Examples of returnable items:

  • Standard graphic tees, totes, hats, hoodies, or crewnecks that are not custom or personalized

WHAT CAN'T BE RETURNED

  • Custom or personalized items

  • Made-to-order pieces (details will be noted in product description)

  • Items returned outside of the 14-day window

  • Items worn, washed, or damaged after receipt

EXCHANGES

We offer exchanges for the following:

  • Wrong size sent

  • Incorrect item received

  • Items damaged in transit or with defects

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To initiate an exchange, email hello@madeherlook.com within 14 days of delivery. Please include:

  • Your name & order number

  • A clear photo of the issue

  • Description of the problem

We’ll review your request within 1 – 2 business days and coordinate a replacement if approved.

REFUNDS

If your return is approved, your refund will be issued to the original form of payment within 3 - 5 business days after we receive and inspect the item. You’ll be notified via email once your refund is processed.

Please note:

  • Original shipping fees are non-refundable

  • Return shipping is the customer’s responsibility (unless item arrived damaged or incorrect)

RETURN PROCESS

To start a return, email hello@madeherlook.com with:

  1. Your order number

  2. The item(s) you want to return

  3. Reason for return

If your item qualifies, we’ll send return instructions. Items returned without contacting us first will not be accepted.

THE MADE HER LOOK PROMISE

We’re a small, women-owned business fueled by creativity and community. If something goes wrong with your order, we’ll do everything we can to make it right with care and transparency.

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Need help? Email us anytime at hello@madeherlook.com. 

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